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FAQ

SHIPPING METHOD
How long will my order take to deliver?
United States
We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.
(Note - Due to global pandemic of Covid 19, shipping are delays than usual.)

Outside United States:
Please allow us a time frame of 18-36 Business Days for shipping the goods to you. Exceptions are countries like Peru and South America, where shipping can take up to 58 Business Days.
We apologize for any inconveniences that may occur, as in individual cases, we may run out of stock on products we've had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.
Mexico and South America:
As the parcel has to travel around the entire globe, delivery can take 30-90 Business Days (90 in the worst case).
 How can I track my order?
When your item has been shipped out, you will receive a confirmation E-Mail right after.
If you have received a tracking code, then go to the couriers website.
In the unlikely event, a package gets lost, we will either resend the item or refund you the full amount.
Note: International delivery to some countries and its couriers do not offer tracking codes, in some exceptional cases.
Missing order -  tracking says deliver?
Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but STORE does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact your local post office or the courier company to discuss the issue and file a claim with them.
As we do not have control once we hand out the package to the carrier, a refund will not be granted in case it is being suggested, that the parcel was not delivered.
Cancelling order after shipping?
Unfortunately, we are unable to cancel your order as it has already been shipped and you should have received a confirmation email with your tracking number. If you so wish, you may return your order for a full refund, the instructions for which, you can find in the 'Refunds' section of our website.
How do you ship and what is the pricing?
Shipping costs depend on order weight and destination. They will be calculated during check out. Unless your cart exceeds the amount of $59! Then you'll get your order right on your doorstep free of charge for shipping! However, free items don't qualify for free shipping and may arrive in separate packages.
Why did my order not received in one package?
We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order to grant a fast receiving. This means, orders containing multiple items may be shipped separately. You may receive one item before the next. So don't panic, if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
Which destination you ship to?
We are providing worldwide shipping to most places in the world. However, due to the security reasons, we can’t deliver a shipment to the military area.
PAYMENT METHOD
How can I pay my order?
We accept payments via:
1) Credit Card
2) Debit Card
3) PayPal
SECURITY
Is my payment secured?
We are using the highest security standards and all your sensitive payment information - i.e. Credit Card details - that are being transmitted during the checkout process, will be encrypted. So you don't have to worry, that any unauthorized party will get access to your payment details.
CURRENCY
What currency are you using?

All our products are listed in US Dollar. If you are paying in a different currency, currency exchange fees might be applied.

REFUND
Refund for retail items?
We offer you a 30-day refund guarantee, given the following cases:
1) You are not satisfied with your item and it derives from the product description
2) The item has arrived damaged
3) You have changed your mind for various reasons

If the item is damaged, we request you to send us photos, to prove case number 2). Once we have evaluated the case, we will E-Mail you back and approve or disapprove the refund.

We will provide you the return address, but costs for delivery are being taken by the customer.
Exceptions apply for accidental orders, where we are not held being responsible and do not offer a refund.
 Refunds for *FREE* promotions items?
 *FREE* PROMOTIONAL ITEMS are excluded from being refundable. Read it more in detail in our refund policy.
ORDER AND RETURNS
How to place an order?
Simply visit our webpage on www.reflexdeals.com and choose your desired products. Add them to cart and once you have them all together, click on "checkout" , fill in your contact and shipping information, proceed to the payment and either pay
1) with CreditCard
2)with PayPal
and that's it! 
You will receive a confirmation E-Mail right after, that your order has been placed.
How I can modified my order?
In case you've chosen the wrong model or variant or a product accidentally got into your cart and you didn't recognize it but you'd followed through with the payment.
Please contact us and make your corrections.
Corrections are only applicable, as long as your item hasn't been shipped out yet.
How can I return my items?
According to our refund and return policy, you can make use of your 30-day money back guarantee and return the goods, if you are not satisfied with your order. contact us and we will provide you the returning address.
Returning costs are being paid by the customer and once we received your items back in our warehouse, we will send you a full refund.
Shipping

Free Shipping Worldwide!

Got Questions?

We're happy to help! Email us: reflexdeals@gmail.com